Thank you for supporting Wordsmatters! Below you’ll find details about how orders are shipped and how refunds/returns are handled.

1. Shipping

• Orders are usually delivered within 1–2 business days.

• You’ll receive a confirmation email once your order has shipped.

• Shipping times may vary based on location and carrier services.

• Currently, shipping is available in domestic regions and selected international locations.

2. Refunds & Returns

• Return requests must be raised within 2 days

• We have a 7-day replacement policy; if the replacement is accepted, the product will be delivered within 5 days and refunds will be credited within 5–7 business days.

• All book sales are final.

• Refunds are only offered if:

  • The book arrives damaged.

  • You receive the wrong item.

• To request a refund or replacement, please contact us within 7 days of receiving your order and include your order number plus a photo of the issue.

• Replacements will be processed and delivered within 7–10 working days.

3. Non-Refundable Situations

• Change of mind after purchase.

• Delays caused by postal services or customs.

4. Contact for Issues

• 📩 For shipping or refund inquiries, reach out via the Contact Page or email at Info@Wordsmatters.co